Terms and Conditions

Welcome to Effective Bond Sdn. Bhd. (“the Company,” “we,” “our,” or “us”). By accessing or using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our website or services.

1. COMPANY INFORMATION

Effective Bond Sdn. Bhd. (Company No. 1661968-D) is a premium lifestyle and luxury brand, registered in Malaysia, with its registered office at:

30-BC-10, Q Sentral, 2A, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral, 50470 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur, Malaysia.

For the purposes of these Terms, “user” or “you” refers to any individual or entity accessing the website or purchasing products from us.

2. USE OF THE WEBSITE

By using our website, you agree to:

  • Access and use the website lawfully and responsibly.
  • Refrain from any conduct that may disrupt, damage, or interfere with the website, its systems, or its services.
  • Avoid unauthorized access to the website, accounts, or systems.
  • Not reproduce, distribute, or commercially exploit any content or intellectual property without prior written consent.
  • Avoid transmitting malicious software, viruses, or harmful code.

Any violation of these Terms may result in immediate suspension or termination of access, and/or legal action.

3. ORDERS AND PAYMENTS

  • All purchases through the website constitute a binding agreement between you and the Company.
  • You must provide accurate and complete information when placing an order.
  • Prices, promotions, and product availability are subject to change without prior notice.
  • Payment must be completed using the methods provided on the website.

4. PROMOTIONS AND VOUCHERS

  • Promotional codes, e-vouchers, and other incentives must be applied according to the provided instructions before completing checkout.
  • Incentives are valid only for the designated products or services and within the specified period.
  • Each code or voucher may be redeemed once, unless otherwise stated.
  • Lost, stolen, or expired vouchers cannot be replaced.
  • No cash refund will be provided if the order value is less than the voucher value. Any difference must be settled using available payment methods.

5. DISCLAIMER AND LIMITATION OF LIABILITY

While we strive for excellence and precision, the Website is provided on an “as is” basis. Effective Bond Sdn. Bhd. disclaims any warranties, express or implied, regarding the accuracy or completeness of content.

The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of or inability to use the Website, including but not limited to loss of profits, data, or reputation, to the fullest extent permitted by Malaysian law.

6. CUSTOMER SUPPORT

We are committed to delivering an exceptional luxury experience:

  • For inquiries, complaints, refunds, or exchanges, contact our Customer Service team at support@panomy.asia, including order details and any supporting evidence.
  • We aim to respond within seven (7) business days.
  • Refunds and replacements will be processed in accordance with our policies and applicable laws.

7. FORCE MAJEURE

The Company shall not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, fire, flood, or extreme weather events
  • Strikes, civil disturbances, or governmental restrictions
  • Disruptions in transportation or communication

If such events persist beyond seven (7) days, either party may terminate the contract, with liability limited to refunding payments for products or services already delivered.

8. INTELLECTUAL PROPERTY

All content on the website, including text, images, graphics, logos, and software, is the intellectual property of Effective Bond Sdn. Bhd. or its licensors and is protected under copyright and trademark law.

Content may only be used for personal, non-commercial purposes. Unauthorized commercial use, reproduction, or modification is strictly prohibited and may result in legal action.

9. NOTICES

All formal notices under these Terms must be in writing and delivered via email or post. Notices are deemed received:

  • Two (2) business days after posting, or
  • Two (2) business days after sending by email

10. GOVERNING LAW AND JURISDICTION

These Terms and all transactions arising from the website are governed by Malaysian law. Any disputes shall be submitted to the non-exclusive jurisdiction of Malaysian courts.

11. AMENDMENTS

The Company reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms. Users are responsible for reviewing the latest version before placing any order.

12. MISCELLANEOUS

  • These Terms do not create a partnership, agency, or employment relationship between the user and the Company.
  • If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Users may not assign or transfer their rights under these Terms without prior written consent.