Privacy Policy

 

Effective Bond Sdn. Bhd. (Company No. 1661968-D), with its registered office at 30-BC-10, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, is committed to ensuring that all personal data provided to us is processed in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”).

This Privacy Policy outlines the manner in which we collect, process, store, disclose, and manage personal data in connection with our business operations.

By providing your personal data to us, whether in person, online, or through other channels, you provide your express consent to the collection, processing, and disclosure of your personal data in accordance with the terms set out in this Privacy Policy.

1. COLLECTION OF PERSONAL DATA

We may collect personal data voluntarily provided by you through various channels, including, but not limited to in-store registrations, website interactions, online purchases, promotional campaigns, customer service communications, and participation in events or loyalty programmes. The personal data we may collect includes:

1. Full name
2. Contact number
3. Residential and/or mailing address
4. Date of birth
5. Email address
6. Gender

We will only process personal data that is necessary and directly related to the services or activities you have requested or agreed to.

2. PURPOSE OF PROCESSING PERSONAL DATA

Personal data collected by the Company may be processed for the following purposes:

1. Administering and managing customer accounts, membership and loyalty programmes, and promotional initiatives;
2. Processing transactions, purchases, and related services;
3. Communicating updates regarding products, services, promotions, and company announcements;
4. Conducting customer analysis, market research, and improving our products, services, and overall customer experience;
5. Complying with applicable legal and regulatory obligations; and
6. Any other purpose directly related to the foregoing.

The Company will not process personal data for purposes that are unrelated or incompatible with the purpose for which it was collected, unless required by law.

3. STORAGE AND SECURITY OF PERSONAL DATA

Personal data collected by the Company may be stored in physical records and/or electronic databases maintained on secure servers. We implement administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel who are bound by confidentiality obligations and have received training in data protection practices.

4. DISCLOSURE OF PERSONAL DATA

Personal data may be disclosed only when necessary to:

1. Related corporations, subsidiaries, or affiliated entities within Effective Bond Sdn. Bhd. for legitimate business and administrative purposes;
2. Third-party service providers engaged to perform services such as IT support, marketing, payment processing, logistics, fulfillment, and market research;
3. Social media platforms where registration or authentication is carried out via personal accounts; and
4. Regulatory authorities, government agencies, or other parties as required by law.

All third-party service providers are contractually obligated to process personal data solely for the purposes specified by the Company. The Company does not sell or trade personal data.

5. DATA RETENTION

Personal data will be retained only for as long as necessary to fulfill the purposes of collection, or as required by law. Once no longer required, personal data will be securely destroyed or anonymised.

6. YOUR RIGHTS

Under the PDPA, you are entitled to:

• Access and correct your personal data; and
• Withdraw your consent for the processing of your personal data.

Requests for access or correction may be submitted by contacting support@panomy.asia. The Company will respond within a reasonable period, typically 30 days.

7. CONTACT INFORMATION

For inquiries, requests, or complaints relating to this Privacy Policy or the processing of your personal data, please contact:

Effective Bond Sdn. Bhd.
Address: 30-BC-10, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Email: support@panomy.asia
Phone: +60 12-379 4528

The Company reserves the right to amend or update this Privacy Policy from time to time to ensure compliance with applicable laws and business practices.